Refund policy

REFUND POLICY

RETURN WINDOW
- Promotional and discounted items: you may request a return within 7 days of the date your order is delivered.
- Full-price items: you may request a return within 30 days of the date your order is delivered.
The delivery date shown in the carrier's tracking is used to calculate your return window.

ELIGIBILITY
To be eligible for a return, the item must be returned with all its parts, accessories and original packaging. Free gifts included with your order must also be returned for a full refund.

HOW TO START A RETURN
1. Email us at info.avelleok@gmail.com with your order number and the reason for your return.
2. We will reply within 1–2 business days with the return instructions and address.
3. Ship the item back using a trackable service and send us the tracking number.
Items sent back without first requesting a return will not be accepted.

RETURN SHIPPING
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a refund at no extra cost to you.

REFUNDS
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund. Original shipping charges, if any, are non-refundable.

EXCHANGES
We only replace items that arrive damaged or defective. For anything else, return the item and place a new order.

CONTACT
Questions about returns: info.avelleok@gmail.com